Senior Technical Writer and Information Developer

Stephan Fassmann is a professional with expertise in Technical Writing, Information Development, User Experience/User Interface (UX/UI), Electronics Engineering, and Computer Engineering. He has a proven track record of creating documentation that significantly improves customer self-service, reducing support calls by 60%, and expanding knowledge bases with over 200 articles, leading to a 40% reduction in support call duration. Furthermore, he demonstrated strong problem-solving and leadership skills by spearheading a tiger team to resolve a critical issue with license key distribution and database migration, saving $50 million in customer accounts.