Senior Technical Writer and Information Developer

Stephan Fassmann is a highly accomplished professional with a proven track record in technical writing and information development. He successfully created documentation that enabled customer self-service, leading to a 60% reduction in support calls. He significantly expanded the knowledge base with over 200 articles, which reduced support call duration by 40%. Furthermore, he demonstrated strong problem-solving and leadership skills by spearheading a tiger team to resolve critical issues related to license key delivery and customer database migration, ultimately saving $50 million in customer accounts. His expertise spans Technical Writing, Information Development, User Experience/User Interface (UX/UI), Electronics Engineering, and Computer Engineering.