AWS Cloud Support Engineer

Experienced professional with a proven track record in AWS Premium Support, assisting Site Reliability, DevOps, and Cloud Engineers, as well as Developers, at global enterprise companies and Amazon internal teams. Specializes in restoring uptime for mission-critical applications, providing consulting and architectural guidance, and performing root cause analysis for complex technical issues from OS to full-stack applications in production. Seeks roles in Technical Support, Cloud Support Engineering, Site Reliability Engineering (SRE), or Data Engineering (Associate/Junior), with a long-term goal of transitioning to non-customer-facing roles like Operations Engineer, SRE, or Data Engineering. Open to learning new support-related technologies.