Customer Experience and Strategy Executive

I am a customer experience (CX), strategy, and operations exec with 15+ years' experience in $50-500M ARR B2B SaaS: often PE-backed. I bring commercial acumen into customer experience to maximize retention, growth, and cost-to-serve. I’ve led cross-functional teams, diagnosed and resolved major operational problems, executed multiple customer base migration programs, created and scaled customer functions, and driven operational efficiency to reduce costs and unlock new revenue streams.