Technical Writer and Documentation Specialist

I create documentation that allows customers to be successful using our product. I reduced support calls by 60%. I reduced support call duration by 40% by expanding the knowledge base with 200+ articles. I save you from unforced error because I found that customers were not getting the license keys they paid for because the Licensing could not generate the keys, and the database team misplaced many customers in a migration, saving $50 million in customer accounts.