Technical Writer and IT Professional

I have experience as an electronics engineer, an IT professional, and now I have added technical writing to my skills. Something I have learned is that good documentation is a massive force multiplier. It allows others to up-skill quickly. By building a knowledge base for the support team I reduced call times by 40%. By incorporating the most frequently asked questions of customers into the documentation I was able to reduce support calls by 60%. By collaborating with devs, QA and support we found how to increased system performance by 42x.