Project/Customer Success Professional

Project/Customer Success professional with a proven track record of building strong stakeholder relationships, excellent written and verbal presentation abilities, and deep problem-solving skills while delivering projects on time with proper documentation. Professional Services can be a challenge. It's hard to serve two masters but I enjoy walking that tightrope of balancing the customer needs and the business needs. I also take pride in knowing that once the checks are signed, I am on the front lines of delivering an exceptional experience. Every interaction is essentially a tryout for extending the business relationship. My last role was managing MarTech implementation projects with tools like Segment and Pendo for companies like Barstool Sports, Weedmaps, Boosted Commerce, and The Washington Post. This covers creating project roadmaps, managing scope, conducting weekly meetings, creating data taxonomies, setting up third party integrations, creating deliverables and documentation, training the clients on different technology, and most of all.. helping clients reach their goals. Prior to this I worked a mixture of roles in data analytics, business development, and project management so I have spent a lot of time in front of clients.